News & Opinion
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Blog / News & Opinion
ChangeThis: Issue 94
By Porchlight
Unleashing the Creative Reservoir: The Rise of the Creative Class, Revisited by Richard Florida “A new social compact—a Creative Compact—can turn our Creative Economy into a just and Creative Society, in which prosperity is widely shared. While driven and shaped by economic logic, the key institutions and initiatives of the future will be shaped, as they always have, by human agency. ” Build This: Your Culturematic Laboratory by Grant McCracken “Ruled by pragmatism and play, your laboratory is fast becoming the place you come to look out into the future.
Categories: news-opinion
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Blog / News & Opinion
High-tech, High-touch Customer Service
By Porchlight
Micah Solomon follows up his book Exceptional Service, Exceptional Profit, a book he co-authored with Leonardo Inghilleri, with a new book written just by him, titled, High-tech, High-touch Customer Service. Taking some of the core values of good service and applying them to the increasing level of technology that's involved in our interactions, Solomon tells stories and shares insights about best practices in this constantly changing, yet fundamentally human business landscape we exist in. I sent Micah a few questions after reading the book, and his answers are below.
Categories: news-opinion
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Blog / News & Opinion
Austin Kleon in Milwaukee
By Porchlight
AUSTIN KLEON Steal Like an Artist: 10 Things Nobody Told You About Being Creative Wednesday, May 9th 12:00pm-2:00pm Hosted by our friends at: Translator 415 E Menomonee St, Milwaukee Steal, you say? Well, while we're not advocating criminal acts, we do want to invite you to a very interesting discussion with Austin Kleon, who talks about creativity, visual thinking, and being an artist online. Some of you may have also seen him in The Wall Street Journal, The Economist, PBS, at TEDx and SXSW, or heard him on NPR.
Categories: news-opinion
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Blog / News & Opinion
KnowledgeBlocks Delay
By Porchlight
Many were expecting our new product, KnowledgeBlocks, to launch today. While we certainly wish that were the case, some delays came up that were beyond our control. These should be cleared up by early next week and we'll post again here when the site is officially live.
Categories: news-opinion
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Blog / News & Opinion
Live In Wonder
By Porchlight
This book is a little different than most. Many business books, even data heavy academic works, attempt to inspire readers on some level. When we read ideas from people who have spent much time, sometimes years, analyzing, researching, interviewing and pondering how to improve work and life, we see the possibilities a bit more clearly.
Categories: news-opinion
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Blog / News & Opinion
Chris Guillebeau in Milwaukee!
By Porchlight
"DEAR BOSS, I’m writing to let you know that your services are no longer required. Thanks for everything, but I’ll be doing things my own way now. " Imagine that today is your final day of working for anyone other than yourself.
Categories: news-opinion
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Blog / News & Opinion
The Apple Experience
By Porchlight
Carmine Gallo is no stranger to Apple. Having written other books about Steve Jobs, he rounds out his trilogy with a book about customer service, called, The Apple Experience: Secrets to Building Insanely Great Customer Loyalty. But calling this a customer service book is not necessarily accurate either.
Categories: news-opinion
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Blog / News & Opinion
Search Inside Yourself
By Sally Haldorson
You know this book is about Google the minute you lay your eyes on its cover. The title Search Inside Yourself showcased in the familiar font and primary colors of that online monolith. And yet there is no mention of Google anywhere in the title.
Categories: news-opinion
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Blog / News & Opinion
An Interview with Peter Kiernan, Author of Becoming China's Bitch
By Porchlight
It's an election year, a year in which everything will invariably be colored by politics. This is especially true when discussing small business, entrepreneurship, and the economy as the candidates are certain to do—ad nauseam. I recently reached out to Peter Kiernan, a successful businessman, philanthropist, entrepreneur, corporate and government advisor, and the author of the recently released and provocatively titled Becoming China's Bitch, to get a view of the challenges we face and how we can refocus the debate from what he calls "The Radical Center.
Categories: news-opinion
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Blog / News & Opinion
Rippling
By Porchlight
My last few posts have dealt with books that look around the world for case studies and examples, and this post shares that perspective. Beverly Schwartz's new book, Rippling: How Social Entrepreneurs Spread Innovation Throughout the World reveals how a wide variety of countries, the U. S.
Categories: news-opinion
